The following house policies are general in nature, applying to most if not all events at the Sagebrush Theatre. We encourage patrons with questions regarding these policies to contact the Kamloops Live! Box Office for further information..

COMMON COURTESY

• We ask that all patrons consider the impact of their behaviour on fellow audience members.  Please be courteous of one another.
  

RECOMMENDED AGES & AUDIENCE ADVISORIES

• The presenter of the event determines a recommended age range for attendance at the event. The age range includes any recommendations for content, audience advisories and restrictions.  Audience advisories are posted prominently when patrons enter the audience seating area.

LOBBY OPENING

• Our front doors open to the public typically open 60-minutes prior to curtain time. Please keep this in consideration when planning your arrival time.
  

WASHROOMS

• The Sagebrush Theatre includes full washroom facilities, and includes single-use facilities for accessible and gender-diverse patrons.   
• We also have an infant change table available in our single-use facilities located on the far side of the lobby, closest to the House Left entrance. 

WATER BOTTLES

• We encourage patrons to bring reusable water bottles to refill at the theatre. We have a bottle-fill station in the lobby to the left of the concession.
• There are compostable disposable cups located in the main washrooms near the lobby entrance.

TICKETING

• All tickets are sold through the Kamloops Live! Box Office.
• When you arrive we can check you in via a physical ticket or your ticket QR code on your device. 

SCENT FREE

• With an increasing number of patrons with sensitivities to various scents, we encourage all patrons to avoid use of scented products.
• We are sensitive to allergy-related concerns. We are happy to re-seat patrons based on allergy concerns if available seating permits - please speak to an usher about any concerns.

PARKING

• Ample parking may be found on streets around the Sagebrush Theatre, as well as in the lot immediately outside the venue, and across the street from the venue.  Please note parking may be restricted during certain hours.

ACCESSIBLE & LIMITED MOBILITY

• The Sagebrush Theatre lobby is fully accessible.
  • When you arrive, there are several steps up to the lobby or a ramp to the right of the staircase. 
  • The double doors on the right (closest to the ramp) have activation buttons to automatically open them. 
  • The lobby has two single-person accessible/gender-diverse washrooms with activation buttons to open the doors.
  • There is one infant change table, it is located in one of the accessible/gender-diverse washrooms.
• Within the seating area, accessible seats are found in Row Q with seats in Row P reserved for those with limited mobility, as there are only 2 steps down to this row.  
  • To reserve, please call the Kamloops Live! Box Office 250-374-5483 or visit kamloopslive.ca.
    

HEARING-ASSISTANCE DEVICES

• The theatre is equipped with infrared listening systems provided free of charge for our guests who are hard of hearing. 
• We have a limited supply, to guarantee there is one there for your use, please contact the Kamloops Live! Box Office to reserve yours. When you arrive at the theatre, visit the Kamloops Live! Box Office representative to pick up your device. While you have the device, the representative will hold on to one piece of photo ID. At the end of the show they will return the ID when you drop off the device.
• Our hearing-assistance devices have a clip on battery pack, and are compatible with personal headphones using a 1/8" stereo headphone jack. Each pack is compatible with up to 2 headsets each. 

BAGS OR ITEMS

• Bags or items may be brought into the audience seating area provided that the bag fits entirely under a seat.  Bags too large for storage under a seat may be checked, free of charge, at the coat check in the lobby.

STORAGE OF MOBILITY AIDS & ASSISTIVE DEVICES

• Due to space limitations, walkers or mobility aids cannot impede walkways or aisles, and may need to be stored in Row Q, if space permits, and if no space permits,  within the lobby adjacent to the nearest entry door.
• Canes that fit underneath or between a seat may be brought to the seat.

SERVICE ANIMALS

• Service Animals are welcome in the Theatre; however, patrons and the service animal must be seated in Row Q for accessibility & egress. 
• It is recommended that patrons with service animals call ahead to book tickets.

OUTSIDE FOOD & BEVERAGES

• No outside food or beverages are permitted within the Sagebrush Theatre lobby or audience seating area.

BAR & CONCESSION

• The Sagebrush Theatre may operate a bar & concession at certain events.
• Any items sold through the concession are allowed within the theatre/seating area.

PHOTOS, VIDEO & RECORDING

• In general, patrons are not able to take photos, video or recordings without the prior permission of the Client.

CELLPHONES, ELECTRONICS

• In general, patrons are discouraged from using cellphones and other electronics within the audience seating area, except with the prior permission of the Client.

MOSH PITS

• Due to low lighting levels, dancing in the front of the theatre is not allowed.

LATECOMER

• Latecomers may be seated at an appropriate interval, or may be seated in alternate seats to minimize disruptions. 
• We have a video & audio feed in the lobby so that you don't need to miss any moments onstage. 
• Latecomer policies are determined by the client. 

LOBBY VIEWING

• Sometimes we need to take a break from the performance in progress. Not to worry - we have a dedicated video & audio feed in the lobby so that you don't need to miss any moments onstage.

INFANTS & BABES-IN-ARMS

• Everyone entering the Sagebrush Theatre requires a ticket of some kind, including infants.

• A "babe-in-arms" is an infant that meets all of the following criteria:

1. is not yet walking; and
2. is under the age of 3; and
3. does not require an individual seat; and
4. is accompanied by and held by the parent/guardian for the duration of the event 

• Any patron, or infant that does not meet the above criteria must have a regular seat assigned and ticket purchased, and are not considered under this policy.
• “Babes in Arms” must be assigned an “infant admission pass” by the box office attendant at the door, and will be allowed entry, with the following restrictions:

1. Patrons should present themselves at the box office window, to be issued an Infant Pass.  Infant passes are issued by the box office attendant at the door, and are not issued in advance. For emergency purposes, the pass indicates the guardian’s name, contact information, seat location, and the date/time of performance.
2. Infant passes are confirmed with the house management, for information for emergency evacuation.
3. +, bags, blankets and accessories may not be taken to the seat and should be checked at Coat Check in the lobby.
4. To avoid interruption to other patrons, we encourage guardians with infants to book seats close to an aisle for easy entry/exit.
5. Guardians whose infants are disrupting a performance will be asked to “take a break” in the lobby. Guardians/infants re-entering from the lobby may be asked to wait for a suitable break in performance to be re-seated.  The lobby features a TV with live feed from the stage, so that those waiting in the lobby may continue to observe the performance in progress.
6. For the comfort of guardians and infants, we have a changing station, and a family/accessible/gender-neutral washroom available in the lobby.
7. The Sagebrush Theatre does not have a booth available for parents to view a performance – rather the lobby video screens may be used.

RELAXED PERFORMANCES

• A relaxed performance provides the opportunity to attend live performance for those who might benefit from a more relaxed theatre environment. These performances have been adapted to ensure that everyone feels comfortable and can enjoy the show. The adaptations that are made do not change the story or the art of the show, but rather, provide the audience with a more relaxed viewing experience.
• Who are Relaxed Performances for?
• Relaxed Performances are for everyone! Relaxed Performances are designed with the needs of people with sensory sensitivities in mind, including people living with autism, and anxiety. It can also include people who live with Tourette’s, parents with children, and many other groups of people who may have access requirements, or simply like the inclusive environment.
• What you might expect from a Relaxed Performance:
• The lights and sound have been changed to make things less bright and quieter
• The doors to the theatre will remain open and the auditorium lights will remain on at a low level
• You are free to come and go from the theatre space
• You are free to move around during the performance
• You are free to use communication boards or other electronic devices (we ask that you not take photos)
• A relaxation station will be available in the lobby should you need a break during the show
  
• Currently, only some of our clients offer relaxed performances. If you would like to find out which upcoming shows are offering them, please contact the Kamloops Live! Box Office.

 

Still have questions? We would love to hear from you! Contact the Kamloops Live! Box Office at 250-374-5483 or klbo@kamloopslive.ca.