The following house policies are general in nature, applying to most if not all events at the Sagebrush Theatre. We encourage patrons with questions regarding these policies to contact the Kamloops Live! Box Office for further information..

COMMON COURTESY

We ask that all patrons consider the impact of their behaviour on fellow audience members.  Please be courteous of one another.

RECOMMENDED AGES & AUDIENCE ADVISORIES

The presenter of the event determines a recommended age range for attendance at the event. The age range includes any recommendations for content, audience advisories and restrictions.  Audience advisories are posted prominently when patrons enter the audience seating area.

LOBBY OPENING

Our front doors open to the public 60-minutes prior to curtain time.

WASHROOMS

The Sagebrush Theatre includes full washroom facilities, and includes single-use facilities for accessible and gender-diverse patrons.   We also have an infant change table available in our single-use facilities.

WATER BOTTLES

We encourage patrons to bring reusable water bottles to refill at the theatre. We have a bottle-fill station in the lobby.

TICKETING

All tickets are sold through the Kamloops Live! Box Office.

SCENT FREE

With an increasing number of patrons with sensitivities to various scents, we encourage all patrons to avoid use of scented products.

PARKING

Ample parking may be found on streets around the Sagebrush Theatre, as well as in the lot immediately outside the venue, and across the street from the venue.  Please note parking may be restricted during certain hours.

ACCESSIBILITY

The Sagebrush Theatre lobby is fully accessible. Within the seating area, accessible seats are found in Row Q, with seats in Row P reserved for those with limited mobility, as there are only 2 steps down to this row.  The lobby has two single-person accessible/gender-diverse washroom stalls.

BAGS OR ITEMS

Bags or items may be brought into the audience seating area provided that the bag fits entirely under a seat.  Bags too large for storage under a seat may be checked, free of charge, at the coat check in the lobby.

MOBILITY AIDS

Due to space limitations, walkers or mobility aids cannot impede walkways or aisles, and may need to be stored in Row Q, if space permits, and if no space permits, checked at Coat Check.  Canes that fit underneath or between a seat may be brought to the seat.

SERVICE ANIMALS

Service Animals are welcome in the Theatre; however, patrons and the service animal must be seated in Row Q for accessibility & egress.

OUTSIDE FOOD & BEVERAGES

No outside food or beverages are permitted within the Sagebrush Theatre lobby or audience seating area.

BAR & CONCESSION

The Sagebrush Theatre may operate a bar & concession at certain events.

PHOTOS, VIDEO & RECORDING

In general, patrons are not able to take photos, video or recordings without the prior permission of the Client.

CELLPHONES, ELECTRONICS

In general, patrons are discouraged from using cellphones and other electronics within the audience seating area, except with the prior permission of the Client.

MOSH PITS

Due to low lighting levels, dancing in the front of the theatre is not encouraged.

LATECOMERS

Latecomers may be seated at an appropriate break in the performance, or at intermission. A video screen is available in the lobby to watch a performance in progress.

INFANTS & BABES-IN-ARMS

Everyone entering the Sagebrush Theatre requires a ticket of some kind, including infants.

A “babe-in-arms” is an infant that meets all of the following criteria:

                                 i.            is not yet walking; and

                               ii.            is under the age of 3; and

                             iii.            does not require an individual seat; and

                             iv.            is accompanied by and held by the parent/guardian for the duration of the event.

Any patron, or infant that does not meet the above criteria must have a regular seat assigned and ticket purchased, and are not considered under this policy.

“Babes in Arms” must be assigned an “infant admission pass” by the box office attendant at the door, and will be allowed entry, with the following restrictions:

                                 i.            Patrons should present themselves at the box office window, to be issued an Infant Pass.  Infant passes are issued by the box office attendant at the door, and are not issued in advance. For emergency purposes, the pass indicates the guardian’s name, contact information, seat location, and the date/time of performance.

                               ii.            Infant passes are confirmed with the house management, for information for emergency evacuation.

                             iii.            +, bags, blankets and accessories may not be taken to the seat and should be checked at Coat Check in the lobby.

                             iv.            To avoid interruption to other patrons, we encourage guardians with infants to book seats close to an aisle for easy entry/exit.

                               v.            Guardians whose infants are disrupting a performance will be asked to “take a break” in the lobby. Guardians/infants re-entering from the lobby may be asked to wait for a suitable break in performance to be re-seated.  The lobby features a TV with live feed from the stage, so that those waiting in the lobby may continue to observe the performance in progress.

                             vi.            For the comfort of guardians and infants, we have a changing station, and a family/accessible/gender-neutral washroom available in the lobby.

                            vii.            The Sagebrush Theatre does not have a booth available for parents to view a performance – rather the lobby video screens may be used.